When I started to use the Internet in 2004, I was a computer illiterate person. I really do not know how to even copy and paste information from one source to another. I used to get so frustrated if something doesn't work properly with the computer. I dread to start the computer and it came up with a blank screen or the blue screen of death as it is ominously called. Furthermore, those days laptops are really expensive gadgets and one can just imagine carting the heavy motherboard or CPU to the computer repair centers.
Little do I know that there is such a thing call PC Remote Access or a remote desktop software. This is a software that allows a user's computer to be remotely accessed and controlled by another user on a separate computer. This allows for any individual in the world to immediately take virtual control of any given system that is running this type of software. The person who is accessing the computer in question will see an exact representation of that system on their desktop, and will be able to make the same changes that the owner of that computer would be able to make. The person whose computer is being controlled will be able to see exactly what is being done to their system, as all the mouse movements of the person in control will be plainly visible on their screen.
What this software does is that it makes it easy for a computer technician to analyze and fix your computer without having to see the actual machine. Rather than attempting to talk a user through the process of troubleshooting and repairing their computer issue, a technical support specialist can instead simply take control of the computer in question and address the issues directly. Leveraging remote desktop software in the tech support environment can significantly decrease call time and repeat calls.
Additionally, customer satisfaction is generally higher in these instances, because customers feel as though they truly received expert support. So the first and foremost benefit is repair management and configuration. While businesses and companies may have other uses such as accessing files or data or collaborating with a work team, individuals too benefit greatly with the remote desktop software.